Phone & Voice Services

🔐 Our Approach to Privacy

Elder Friend is designed with a minimal-data philosophy.

Rather than collecting and protecting large amounts of sensitive information, the system is intentionally built to avoid collecting it in the first place.

• No personal identity required to use the service

• No intake forms or profiles

• No need for residents to share private information

This reduces both complexity and risk.

🚫 What We Do Not Collect

Elder Friend does not collect or request:

• Names, birthdates, or addresses

• Medical history or health information

• Insurance or financial details

• Any protected health information (PHI)

If a caller attempts to share private or medical information, the system redirects the conversation away from those topics.

🛑 Zero-Retention Mode (Default)

Elder Friend does not store audio, transcripts, or conversation data in Zero-Retention Mode.

• No call recordings

• No transcripts

• No conversation logs

• No data to review, export, or manage

This mode is the standard configuration for Emotional Support and can be used across other features as well.

📊 Optional Data-Insights Mode (Planned)

A future Data-Insights Mode is planned to provide high-level, non-clinical trends only.

• No raw transcripts

• No per-call summaries

• No identifiable information

This is designed to help communities understand general engagement patterns, not individual conversations.

🛡️ Non-Clinical Design

Elder Friend is a non-clinical service.

• Not medical care

• Not therapy or counseling

• Not a diagnostic or monitoring tool

Because the system avoids clinical functions and data, it does not operate as a HIPAA-covered product.

⚖️ HIPAA Positioning (Important Clarification)

Elder Friend uses BAA-supported vendors and follows a HIPAA-aligned roadmap, but Elder Friend itself is not a HIPAA-covered clinical product and does not sign BAAs with facilities.

This means:

• The system is designed with privacy in mind

• But it is intentionally kept outside clinical data workflows

🧩 Separation of Experiences

Different features may operate with different privacy configurations:

• Emotional Support: typically private, no retention

• Daily Discussion / Trivia: may include recorded interactions depending on configuration

This separation allows communities to balance:

• Privacy

• Quality improvement

• Operational needs

🛡️ How Conversations Stay Safe

Elder Friend is designed to prevent sensitive data from entering the conversation:

• Redirects away from medical or personal details

• Does not ask identifying questions

• Maintains strictly non-clinical dialogue

This is enforced at the system level in every interaction.

🚫 No Integration with Clinical Systems

Elder Friend:

• Does not connect to EHRs

• Does not write to medical records

• Does not share data with care systems

This keeps the service fully separate from regulated clinical infrastructure.

✔️ Why This Model Reduces Risk

Privacy risk is reduced by design choices, not just policy:

• Minimal data collection

• No stored conversations (in Zero-Retention Mode)

• No clinical data handling

• No identity requirements

This results in a smaller compliance surface area for communities.

❓ Common Questions

“Are calls recorded?”
In Zero-Retention Mode, no—there are no recordings or transcripts.

“Can we review conversations?”
No. In Zero-Retention Mode, there is nothing stored to review or export.

“Is this a HIPAA-covered service?”
No. Elder Friend is non-clinical and not a HIPAA-covered product.

“Do you store resident data?”
No personal or identifying data is collected or stored.

Website Privacy

We respect your privacy and are committed to protecting your information.

Information We Collect

Information you provide directly:

• Name

• Email address

• Retirement community (if provided)

• City and state

• Any information you include in your message

Information collected automatically:

• IP address

• Browser and device type

• Pages visited and usage data

How We Use Information

We use your information to:

• Respond to inquiries

• Provide information about our services

• Improve website functionality and performance

• Maintain security

⚠️ Sensitive Information

Please do not include sensitive personal, medical, or health-related information in your message submissions.

Cookies and Analytics

This website uses cookies and basic analytics tools provided by Hostinger to understand website usage and improve performance.

You can disable cookies through your browser settings.

Third-Party Processing

Your data may be processed by trusted service providers (such as our hosting provider) solely for the purpose of operating this website.

We do not sell your personal information.

Data Retention

We retain personal information only as long as necessary to respond to inquiries and maintain appropriate records.

Your Rights

Depending on your location, you may have the right to:

• Access your data

• Request correction or deletion

• Object to or limit processing

To exercise these rights, contact us at: [your email]

Security

We take reasonable measures to protect your information, but no system is completely secure.

Children’s Privacy

This website is not intended for children under 13.

Contact

If you have questions about this Privacy Policy, contact: info@elderfriend.ai

Privacy Policy